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Terms & Conditions

The following are the terms and conditions for the Great American Rewards Program (the "Site/Program"). By using the Site, and/or enrolling in the Program, and/or enrolling in a Program Preview, as defined herein, you agree to be bound by all of the terms in these Terms and Conditions (the "Agreement"). The Program reserves the right, in its sole discretion, to update or modify this Agreement at any time. Your continued use of the Site following the posting of any changes to this Agreement constitutes acceptance of those changes. Please read this carefully and if you have any questions, or if this Agreement does not conform to your understanding of the Program, please call our Customer Service Department at 1-800-606-2936.

 

Access. The Program hereby grants you a non-exclusive, non-transferable, limited right to access, use and display the Site/Program for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms & Conditions.

 

Account Benefits. As a customer of Great American Rewards, you have access to (1) $100 in Shopping Dollars Each Month - Good for merchandise, gift cards, dining, shopping, travel, entertainment and more!, (2) Dining Deals, (3) Grocery Savings, (4) Fitness Deals, and (5) Bonus Rewards. For your $100 Shopping Dollars benefit, you must log into the Great American Rewards website to use the benefit. Your $100 Shopping Dollars benefit does accrue from month to month. The additional savings, discounts, incentives, rewards, bonuses, and other benefits on certain products and services offered by participating vendors as explained in your account materials, including the Site/Program, and this Agreement. We reserve the right to modify, enhance, cancel, terminate or otherwise change particular account benefits or benefit providers from time to time in our sole discretion.

 

Account Term, Renewal, Billing. Unless you cancel, your account will continue automatically on a monthly basis, with the applicable periodic customer fees disclosed to you upon your enrollment, and always available to you in your online customer account, automatically billed to the account identified and authorized by you at the time of your enrollment ($24.97/month). You authorize Great American Rewards to conduct this monthly billing and you further authorize Great American Rewards to bill an amount less than your monthly customer fee if Great American Rewards is unable to bill the full monthly customer fee amount. Some customers are enrolled into a fifteen (15) day preview of the Great American Rewards program ("Program Preview") for a fee of $4.95 unless other terms are reached. Upon the expiration of the Program Preview, Program Preview customers who have not called to cancel will become full Great American Rewards customers, with rights, privileges, benefits, and payment obligations, as detailed above.

 

Cancellation & Refund Policy. At Great American Rewards, customer satisfaction is our top priority. That's why we make sure that the program's cancellation and refund policy is clear, compliant, and most importantly fair. Cancellations: As a customer of Great American Rewards, you can cancel your account at any time by calling Customer Service. Customer Service can be reached by phone at 1-800-606-2936, Monday - Friday, 8am - 5pm CST. Please note: You may not cancel your account by simply sending an email, or submitting an online customer support inquiry. Refunds: (1) Great American Rewards utilizes a double verification process for each customer enrolled in Great American Rewards. (2) Great American Rewards records all customer enrollment calls to insure the highest level of quality and compliance. (3) Because the fifteen (15) day Preview Period for Great American Rewards is entirely free to the customer, no refund is applicable for the Preview Period. (4) With respect to the monthly account fee, refunds are available only following (i) a customer to call to cancel, and (ii) a customer request for a refund, and (iii) a demonstrable system error or lack of accessible benefits on the part of Great American Rewards. Because Great American Rewards is an ongoing benefits program during which the customer has unlimited access and eligibility to all of the program benefits at all times, which represent real value to the customer and real expense to Great American Rewards, standard refunds are capped at the equivalent of one (1) month's account fee (as a courtesy refund for the active/paid month the customer is in at the time of cancel). Great American Rewards also offers a refund request appeals process, whereby a recording of the customer's enrollment call is shared with the customer, and whereby a customer may escalate a refund request to a Customer Service Manager for additional review, the result of which shall be determined on a case by case basis.

 

Use of Account. Your account is non-transferable. You agree that only you, your spouse and children living in your household will have access to the account benefits. Benefits are not for re-sale. You are entirely responsible for maintaining the confidentiality of your account zip code and user account information. You will promptly notify us if you become aware of any unauthorized use of your account.

 

Charge Backs. Charge backs are serious actions, and we take them seriously. It is our goal to insure that your experience with the Great American Rewards program is successful and satisfying. If that is not the case, (1) you have access to a variety of resources (terms, instructions, how to guides, welcome letter, frequently asked questions, etc.) to assist you 24 hours a day, 7 days a week. (2) You also have ongoing access to Customer Support. You can contact Customer Support at 1-800-606-2936. Their hours of operation are Monday - Friday, 8am - 5pm CST. You may not cancel your account by sending an email, or submitting an online customer support inquiry. (3) You also have access to online Customer Support 24 hours a day, 7 days a week. You can cancel your Great American Rewards account at any time. The way to do that is by contacting Great American Rewards, not by contacting your financial institution. Great American Rewards will always work with you to respectfully, professionally, and timely address your concerns. Further (4) Great American Rewards maintains recordings of all sales calls and verification calls between you and Great American Rewards. You acknowledge that your agreement to join Great American Rewards was confirmed by your acceptance, which is recorded, and by a verification agent, which was recorded. As such, you agree that, should you have any complaint, concern, issue, malfunction, question, or problem regarding your Great American Rewards account, that you will first contact Great American Rewards to resolve the issue. You also agree that submitting an unfounded charge back or an erroneous or inaccurate complaint regarding Great American Rewards to a commercial entity, a regulatory entity, financial institution, or a governmental entity may cause irreparable and/or permanent harm to Great American Rewards. You agree and acknowledge that submitting a complaint regarding Great American Rewards to a commercial entity, a regulatory entity, a financial institution, or a governmental entity which (a) is false, (b) is misleading, or (c) was made without giving Great American Rewards an opportunity to address any issue (1) does cause harm to Great American Rewards, (2) that the harm caused may be incurable, and (3) that the harm caused may entitle Great American Rewards to seek recourse. You understand and acknowledge that Great American Rewards will defend itself and assert its damages to the maximum extent permissible by the law.

 

No Warranty/Limitation of Liability. You agree that The Program, its subsidiaries and affiliates, and each of its officers, directors and employees, along with the provider/host/administrator of the Site/Program ("The Program Parties") are not responsible or liable for any benefits, goods or services provided by participating vendors. If you have any claims relating to such benefits, goods or services provided by a participating vendor, you agree to make your claim against the vendor providing the benefit, good or service. You will not consider us (and we will not be construed as) a party to such transactions, whether or not we may have received some form of revenue or other remuneration in connection with such transactions, and we will not be liable for any costs or damages arising out of, either directly or indirectly, you or any other person involved or related to the transactions. We assume no responsibility for the payment of, or contribution to, any use or sales tax on the benefits, which may be imposed by taxing authorities, and such taxes, to the extent imposed, shall remain your sole responsibility or that of the provider of the benefits, as the case may be. This Site/Program is provided on an "as is" and "as available" basis with no warranties whatsoever. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO USE OF THIS SITE/PROGRAM OR ANY OF THE BENEFITS, PRODUCTS OR SERVICES OR RELATED INFORMATION PROVIDED TO YOU FROM THE PROGRAM OR FROM OUR PARTICIPATING VENDORS. THE PROGRAM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE BENEFITS, PRODUCTS, SERVICES AND MATERIALS FROM THIS SITE/PROGRAM OR THE PARTICIPATING VENDORS IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. FURTHER, PLEASE NOTE THAT NO ADVICE OR INFORMATION, OBTAINED BY YOU FROM THIS SITE/PROGRAM OR OUR PARTICIPATING VENDORS SHALL CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED FOR IN THIS AGREEMENT. UNDER NO CIRCUMSTANCES SHALL OUR LIABILITY EXCEED YOUR CURRENT account FEE, AND UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL WE BE LIABLE TO YOU OR A THIRD PARTY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, THIRD PARTY OR CONSEQUENTIAL, EVEN IF THE PROGRAM WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE PROGRAM DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE SITE/PROGRAM. THE PROGRAM DOES NOT WARRANT THAT THE SITE/PROGRAM WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE/PROGRAM WILL BE UNINTERRUPTED AND ERROR FREE. YOU UNDERSTAND AND AGREE THAT YOU USE THE SITE/PROGRAM, AND ANY PRODUCTS YOU MAY GET FROM THE SITE/PROGRAM, AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SITE/PROGRAM. YOU UNDERSTAND THAT THE PROGRAM AND THE SITE/PROGRAM ARE NOT THE PRODUCERS, FORMULATORS, BOTTLERS, LABELERS, OR FULFILLERS OF ANY PRODUCT YOU MAY ORDER THROUGH THE SITE/PROGRAM AND, AS SUCH, HAVE NO LIABILITY TO YOU WITH REGARD TO SAID PRODUCTS, OTHER THAN TO INSURE THAT THEY ARE DELIVERED TO YOU PURSUANT TO YOUR ORDER AND VALID PAYMENT.

 

Emails. By becoming a customer, you have agreed to receive written and digital communication from Great American Rewards as part of your account.

 

Indemnification. You agree to indemnify, hold harmless and, at our option, defend The Program from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable attorneys fees and expenses) arising from your improper use of this Site/Program, your use of any products associated with the Site/Program, your violation of this Agreement, or your infringement, or the infringement or use of any Intellectual Property Rights (as defined herein).

 

Links. The Site/Program may contain links to other web sites. The Program does not control such other websites and is not responsible or liable for the availability thereof or the products, services or other materials contained on such websites. The Program shall not be responsible or liable, directly or indirectly, for any damage or loss incurred or suffered by any user in connection therewith. Your access and use of linked websites, including the products, services and materials therein, is solely at your own risk.

 

Intellectual Property. You hereby agree and acknowledge that The Program owns all right, title and interest in and to this Site/Program, including, without limitation, all Intellectual Property Rights. "Intellectual Property Rights" means any and all rights under patent law, copyright law, trade secret law, trademark law, and any and all other proprietary rights. You acknowledge that all marks that appear throughout the Site/Program belong to The Program, or the respective owners of such marks, and are protected by applicable trademark and copyright laws. Any use of any of the marks appearing throughout the Site/Program without the express written consent of The Program or the owner of the mark, as appropriate, is prohibited.

 

Privacy Policy. Information collected through the Site/Program will be used in accordance with our Privacy Policy, which can be found on the Site/Program. By accepting the terms of this Agreement, you hereby acknowledge that you have read and understand the Privacy Policy and agree to its terms.

 

Severability/Waiver. In the event any provision of this Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction or appointed arbitrator, such determination shall in no way affect the validity or enforceability of any other provision herein. The failure by us to exercise rights granted to us hereunder upon the occurrence of any violations set forth in this agreement shall not constitute a waiver of such rights upon the recurrence of such violation.

 

Modifications/Termination. The Program reserves the right at any time to modify, suspend or permanently discontinue the Site/Program, your account or any portion thereof, with or without notice. You hereby agree that The Program shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site/Program or your account.

 

Arbitration. All legal issues arising from or related to the use of your account and this Site/Program shall be construed in accordance with the laws of the State of Delaware. Any controversy or claim arising out of or relating to this Agreement or your use of the Site/Program shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association ("AAA"). Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of another party. The arbitration shall be conducted in Manhattan, New York and judgment on the arbitration award may be entered into in any state or federal court in New York having jurisdiction thereof. Notwithstanding the applicable law on statute of limitations, demand for arbitration with the AAA must be filed within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. (If applicable law prohibits a one-year limitations period for asserting claims, the claim must be asserted within the shortest time period in excess of one year that is permitted by applicable law.) The use of your account and this Site/Program and the terms of this Agreement shall be governed exclusively by the laws of the State of Delaware and the Federal Arbitration Act, without regard to conflict of laws provisions. By using the Site/Program and thereby agreeing to the Agreement, you hereby consent to the personal jurisdiction and venue in the state and federal courts sitting in the State of New York.

 

Assignment. We may assign our rights and obligations under this Agreement. This Agreement will inure to the benefit of our successors, assigns and licensees.

 

Entire Agreement. This Agreement, together with our prior agreement when you enrolled as a customer in Great American Rewards, constitutes the entire agreement between you and us relating to the subject matter herein.

 

Feedback. If you have comments on the Site/Program or ideas on how to improve it, please email Customer Support at customersupport@greatamericanrewards.com. Please note that by doing so, you also grant The Program permission to use and incorporate your ideas or comments into the Site/Program without compensation.

 

Customer Service. If you have any questions or concerns about your account and the Site/Program, contact us at customersupport@greatamericanrewards.com. You can contact Customer Services at 1-800-606-2936. Their hours of operation are Monday - Friday, 8am - 5pm CST. You may not cancel your account by sending an email, or submitting an online customer support inquiry.